Powerful support tool that connects to your UISP system to automate customer service, monitor networks, and handle communications. Built specifically for ISPs who want to deliver exceptional support.
Powerful support features designed to automate customer service and streamline communications
Real-time monitoring with interactive network maps and IP heat maps. Track towers and APs with intelligent alerting that goes beyond UISP—monitor individual access points with customizable downtime thresholds and automated email notifications to keep admins informed.
Embeddable chat widget for any website with unlimited support seats. Manage web chat and SMS (via Twilio) in one place with AI-powered auto-responses.
Built-in support phone system integrated with UISP CRM. Manage clients better with instant access to account data, billing, and service status during calls.
Intelligent AI handles customer inquiries 24/7, checking tower status, billing, and providing troubleshooting.
Full remote control with permission-based access. Support agents can view screens, take control when needed, and use mobile cameras for hardware troubleshooting. Secure, encrypted connections with client approval ensure fast issue resolution while maintaining trust and privacy.
Stay ahead of network issues with automated email alerts for tower and access point outages. Customizable downtime thresholds, recovery notifications, and multi-admin support ensure your team is always in the loop—helping you maintain network uptime and customer satisfaction.
Direct integration with UISP CRM and Network for seamless client management and network data.
Instantly verify service availability for any address. Advanced coverage mapping with tower visibility, signal prediction, line-of-sight analysis, and terrain evaluation. See which towers can reach a location, estimated speeds, and recommended equipment—all before scheduling an install.
Visualize all disconnected customer devices on an interactive map. Plan efficient pickup routes, see customer locations with GPS coordinates, and access contact information instantly. Streamline equipment recovery and reduce truck rolls with smart route planning.
Choose the plan that fits your team size. All plans include full features. No hidden fees.
2 seats
Perfect for small ISPs getting started
5 seats
For growing ISPs with expanding teams
10 seats
For established ISPs with larger teams
20 seats
For large ISPs with unlimited scale
Additional Requirements:
10-day free trial • No credit card required • Cancel anytime
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Embed our powerful chat widget on your website, customer portal, or any page. AI handles inquiries 24/7 with unlimited support seats included.
Add as many support agents as you need at no extra cost. Perfect for growing teams.
Just copy and paste one line of code. Works on any website, CMS, or platform.
AI handles common questions automatically, seamlessly transfers complex issues to your team.
Match your brand with custom colors, logo, and welcome messages.
Powerful support phone system that connects directly to your UISP CRM. Manage clients better with instant access to their account data, service status, and billing information during every call.
Connect your existing SIP trunk or VoIP provider. Works with Grandstream, Yealink, and other standard SIP devices.
Track all inbound, outbound, and missed calls. View duration, timestamps, and link calls to customer records.
Automatically pulls client data from UISP CRM during calls - account balance, service plans, payment history, and support tickets for better client management.
View all phone activity in one place. Monitor call statistics, track missed calls, and manage your support team's phone performance.
Complete remote support with full control capabilities. Support agents can view screens, take control when needed, and even use mobile cameras for hardware troubleshooting—all with client permission.
Agents can view screens and take control with client permission—enabling hands-on troubleshooting and faster issue resolution.
Clients can use their phone camera to show routers, cables, and equipment connections—making hardware troubleshooting easy.
No downloads or installations required. Clients just enter a 6-digit code and start sharing instantly.
End-to-end encrypted connections. Sessions are temporary and automatically end when closed.
Agents can request control when needed, and clients approve with one click. This ensures security while enabling hands-on support when required. Sessions are encrypted and automatically end when closed.
Visualize your entire network infrastructure with interactive maps and IP address usage. See tower locations, coverage areas, IP allocation, and network health at a glance.
View all towers, access points, and clients on an interactive map. Click any device to see real-time status, signal strength, and connected clients.
Visualize IP address usage across your network with color-coded heat maps. See which IP ranges are heavily utilized, identify available IPs, and manage your IP allocation efficiently.
See coverage radius for each tower with visual overlays. Identify coverage gaps and plan network expansion.
Maps update in real-time as devices go online/offline. Instantly see network changes and outages on the map.
Monitor weather conditions across all your service areas simultaneously. AI uses real-time weather data to provide context-aware support when customers report connectivity issues.
Add unlimited locations and view all weather radars side-by-side. Perfect for ISPs serving multiple cities or regions.
AI automatically references current weather when helping customers. "I can see we're experiencing heavy rain in your area, which may be affecting your connection."
Real-time weather radar with 5-minute updates. See precipitation, storms, and severe weather as they happen.
Uses Open-Meteo API - completely free with no API keys required. No hidden costs or usage limits.
Zipcode: 86413
Humidity
45%
Wind
8 mph
Visibility
10 mi
Live Radar Active
Zipcode: 71801
Humidity
62%
Wind
12 mph
Visibility
8 mi
Live Radar Active
Know if you can serve a location before scheduling an install. Advanced coverage analysis shows tower visibility, signal prediction, and recommended equipment—all in seconds.
See which towers can reach any address with estimated signal strength and expected speeds.
Advanced terrain evaluation checks for obstructions between towers and client locations.
Get CPE recommendations based on distance, frequency, and network profile—before you quote.
Visual coverage mapping shows your service area and helps identify expansion opportunities.
Know exactly what you can deliver before making promises. Reduce failed installs, set accurate expectations, and improve customer satisfaction from day one.
Visualize all disconnected devices on an interactive map. Plan efficient routes, reduce truck rolls, and recover equipment faster with smart logistics.
See all disconnected devices with GPS locations on one map. Know exactly where to go.
Visualize multiple pickup locations and plan the most efficient routes to save time and fuel.
Access phone, email, and address details instantly. Call ahead to schedule pickups.
Automatically syncs with UISP NMS to show physically disconnected devices in real-time.
Stop making multiple trips for equipment pickups. Plan efficient routes, group nearby locations, and recover more equipment per trip—saving time, fuel, and money.
No need to migrate data or change your workflow. Airmax Cloud integrates seamlessly with your current UISP Network and UISP CRM, pulling real-time data to power intelligent automation.
Real-time monitoring of towers, access points, and client devices. Automatic sync of network topology, signal strength, and device status.
Access client data, billing information, service plans, and payment history. AI uses this data to provide accurate, personalized support.
All data stays in sync automatically. Changes in UISP are reflected instantly in Airmax Cloud, ensuring accuracy across all systems.
Seamlessly integrates with industry-leading platforms to power your support operations
Real-time network monitoring and device management
Client data, billing, and payment history access
SMS messaging and two-way text conversations
*Requires separate Twilio account
GPT-4 powered AI for intelligent customer support
✓ GPT-4 AI included at no extra cost
Also integrates with:
Join hundreds of ISPs already using Airmax ISP Support Cloud to automate support and delight customers